Frequently Asked Questions (FAQ)

Ordering

How long does it take to process my order?

Most orders are processed within 1–3 business days before shipping. Some items may require additional processing time depending on the manufacturer, warehouse inventory, or the size of the order.

If your order requires additional processing, we'll keep you informed every step of the way.

Can I cancel or change my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it.

Please contact us as soon as possible after placing your order. Once an order has entered fulfillment, changes may no longer be possible.

Shipping

How long does shipping take?

Furniture delivery times vary depending on the product, manufacturer, warehouse location, and shipping method.

Typical delivery estimates are:

• Small Parcel Items: 3–10 business days
• Standard Furniture: 1–4 weeks
• Oversized Freight Deliveries: 2–6 weeks

Delivery estimates are not guaranteed and may vary during busy seasons or due to circumstances beyond our control.

Why does furniture take longer to ship than other online purchases?

Unlike many small retail items, furniture often ships directly from specialized manufacturers or regional warehouses. Large items require additional handling, freight scheduling, and careful transportation to ensure they arrive safely.

This allows us to offer a wider selection of quality furniture while maintaining competitive pricing.

Will I receive tracking information?

Yes.

As soon as your order ships, you'll receive a confirmation email containing your tracking information.

Freight shipments may not update as frequently as standard parcel shipments.

Do orders ever ship separately?

Yes.

If your order contains multiple items, they may arrive in separate shipments from different warehouses or manufacturers. This is normal and often helps get your items delivered sooner.

What happens if my order is delayed?

While we work closely with our suppliers and shipping partners to provide accurate delivery estimates, delays can occasionally occur.

Common reasons include:

• Manufacturer processing times
• Inventory updates
• Freight carrier scheduling
• Weather conditions
• Holiday demand
• Supply chain disruptions

If your order experiences an unexpected delay, we'll provide updates as soon as new information becomes available.

Our goal is to keep you informed throughout the process.

Do you offer free shipping?

Many products include free shipping within the contiguous United States.

Any applicable shipping charges will always be displayed during checkout before you complete your purchase.

Freight Delivery

What is freight delivery?

Large furniture such as sofas, dining tables, beds, and other oversized pieces are often delivered by freight carriers rather than standard package delivery services.

The freight company will typically contact you to schedule a delivery appointment.

An adult must usually be available to receive the shipment.

Should I inspect my furniture when it arrives?

Yes.

Please inspect your shipment upon delivery before signing whenever possible.

If you notice visible damage to the packaging or product, note it with the delivery driver and contact us within 48 hours so we can assist you as quickly as possible.

Returns & Damaged Items

What if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery.

Including photographs of both the packaging and the damaged product will help us resolve the issue as quickly as possible.

Can I return furniture?

Return eligibility varies by manufacturer and product.

Please review the individual product page or contact us before placing your order if you have questions about a specific item's return policy.

Inventory

Is every item shown on your website in stock?

We work hard to keep inventory as accurate as possible.

However, because inventory is shared across multiple warehouses and manufacturers, availability can occasionally change before an order is processed.

If an item becomes unavailable after your purchase, we'll contact you promptly with available options, including a replacement, backorder, or full refund.

Customer Service

How can I contact One West Furnishings?

Our customer service team is here to help before, during, and after your purchase.

If you have questions about products, shipping, delivery, or your order status, please don't hesitate to contact us through our Contact Us page or by email.

We're committed to providing excellent service and making your shopping experience as smooth as possible.